Office Administrator
(Business Administration)
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INTRODUCTION:
If you think that you would like to be working in the admin hub at the frontline in any organisation, then this course was designed for you. Learn all of the key skills required to be the go-to person in a busy organisational hub, reception area or to be the sole admin member in a smaller business.
ENTRY REQUIREMENTS:
- Leaving Certificate, LCA or QQI Level 4.
- Mature students are exempt from Leaving Certificate requirement.
- CERFL proficiency at B2 for access to Level 5 courses for those whose first language is not English.
- All applicants will undergo a processing stage during which further information will be gathered in relation to their application. An offer of a place on this course is contingent on the applicant meeting the entry requirements set out here and satisfactory completion of the processing stage.
DURATION:
September to May.
FEES:
See fees & payment for details.
CERTIFICATION:
- QQI Level 5 Certificate in Business Administration (5M2468).
- QQI Component Maths (5N1833) – available as an option in the evening for learners needing Maths for progression.
COURSE CONTENT:
Business Administration Skills - 5N1610
Examine a range of recruitment options for selecting and appointing staff and current employment rights legislation. Maintain a range of documents pertaining to HR management and employees including employment contracts, attendance records etc. Explore sources of finance for a business including cash-flow. Examine different types of meetings held and complete a range of documentation necessary for the effective function of a meeting. Explain the role of quality systems.
Reception and Front Line Skills - 5N1407
Learn about displaying a professional approach to receiving visitors and using effective customer service skills, upkeep of visitors logbook, dealing with complaints. Apply a range of general administrative skills within the reception and/or front office context to include booking and preparing for conference, organising visitors waiting area, arranging appointments, preparing an itinerary, making reservations, providing information to visitors etc.
Teamworking - 5N1367
Participate in core team-working activities to include negotiation, problem solving, finding solutions, decision making and conflict resolution. Demonstrate appropriate communications, problem solving and negotiation techniques in a range of team-working situations and roles to include leadership roles and give a receive feedback. Monitor personal strengths and skills as a team participant.
Database Methods - 5N0783
Use MS Access to create databases from design specifications under a time constraint. Learn to manipulate information from databases and retrieve and output in report format.
Spreadsheets - 5N1977
Produce a spreadsheet that meets a simple design specification and is fit for purpose. Learn a range of spreadsheet features such as data and cell formatting techniques, conditional IF statements, financial, date and time functions. Generate a variety of types of graphs from spreadsheet data. Automate routine multi-step tasks through the creation, execution and management of simple macros.
Work Experience - 5N1356
Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practise employability skills with a view to future planning.
Word Processing - 5N1358
Learn to produce professional mailable document. Learn file management and a host of functions including clipart, headers, footers, watermarks, graphics, tabs etc.
Bookkeeping Manual and Computerised - 5N1354
Learn to record business transactions , post to ledgers and draw up a trial balance using both a manual accounting system and a computerised package.
Digital Presentations - 5N0653
Design, create and deliver a presentation to include Clip art, video clips, hyperlinks, animation effects and apply transitions and timings for slides. Evaluate the implications of the choice of venue to include lighting, room size, power points, audience size etc.
ADDITIONAL TRAINING / WORKSHOPS:
- Introduction to GDPR (online) – This course gives learners an overview of GDPR. The course examines what GDPR stands for and gives an understanding of the current data protection rules and obligations. The learners also receive information on the types of data, the terminology associated with GDPR, the penalties with breaches, storage of data and general do’s and don’ts regarding data. A certificate from Morrison’s Island Campus is issued on successful completion.
- Microsoft Outlook (online) – This Microsoft Outlook workshop will give information on accessing your college email, Outlook layout, how to send and receive emails, attaching/downloading a file and reply options. It also covers organising your emails – folders etc, Outlook settings, signature, out-of-office reply, using the calendar, setting up meetings, setting up reminders and to do lists. A certificate from Morrison’s Island Campus is issued on successful completion.
- Personal Imaging & Styling (online) – Develop an awareness of how to present yourself in a professional manner for the workplace. A certificate from Morrison’s Island Campus is issued on completion.
- Mastering the Professional phone conversation (online) – This workshop gives the learner the knowledge and skills when answering the telephone professionally in the workplace. Additionally, handling telephone complaints and ending calls is also covered. A certificate from Morrison’s Island Campus is issued on completion.
- State of the Art VR Training (Body Swaps) – We offer students the unique opportunity to enhance their soft skills using an advanced AI-powered learning platform. This cutting-edge technology allows learners to engage in realistic, immersive simulations helping to build essential skills like communication skills, presentations, and team work. Get personal feedback and be prepared for real-world challenges.
FAQs:
What hours are involved?
It is a full-time certificate course and classes normally runs from 9am to 5 pm Monday to Thursday and 9am to 2pm on Friday.
How is the course assessed?
The course is assessed through a combination of coursework (projects, assignments, learner records and portfolios) which is done throughout the year with exams held at Christmas and at the end April/start May. Exam timetables are published by the Examinations & Assessment Committee through the Student Intranet and the Exam Scheduler App.
What funding is available?
VTOS and the Susi grant are available as financial supports.
WORK PLACEMENT / EXPERIENCE:
Students undertake a block work placement of 2 weeks in an office environment. Work placement is a highly valued component of the student experience here at the college. An excellent opportunity for you to gain insight into the world of work. Students are encouraged to source their own Work Placement but you will be supported by the Work Placement team should you need assistance to do this.
EDUCATION PROGRESSION OPPORTUNITIES:
Some of our popular progression opportunities include:
- Morrison’s Island Campus: Progress to one of the Morrison’s Island Campus Advanced Business Specialisms, subject to entry requirements being met.
- MTU Cork: Business Studies (MTU550).
- UCC: Commerce (CK201).
Great progression opportunities to other Higher Education colleges. Special arrangements in place with MTU Cork (CCPS), MTU Kerry and SETU (Waterford & Carlow) for preferential entry for students of Morrison’s Island locations. Go to our progressions database for exact requirements on progressions for this course.
CAREER OPPORTUNITIES:
Any business office environment. Past students have been employed in numerous administrative positions such as Apple Computers, UCC, Cork City Council, Cork County Council and many other businesses.
CONTACT DETAILS:
Email: officeadministrator@morrisonsislandcampus.ie
Tel: (021) 4223 803