Cork College of FET Morrison's Island Campus
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Cork College of FET Morrison's Island Campus
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Cork College of FET Morrison's Island Campus
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MENU

English Language and IT Skills
for International Students
(Contact Centre Operations)

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INTRODUCTION:

Do you need to improve your skills in English Language and at the same time gain IT and Customer Service Skills and qualifications? Then this course is designed specially for you. Completion of the course will allow you to get employment or study at a higher level. The college has state of the art digital language laboratories. Fluency in English is the main focus of this course.

This course provides a high level of class contact time. Students enjoy the benefits of a very strong teacher-directed, student focused course. It is designed to build confidence in students’ ability to work and socialise comfortably in the English language.

ENTRY REQUIREMENTS:

  • Applicants will be required to take an assessment to determine their level of competency in the English language. This enables the college to place students in appropriate classes. An offer of a place on this course is contingent on the applicant meeting the entry requirements set out here and satisfactory presentation at interview.

DURATION:

September to May.

FEES:

€300 including QQI examination fees. (Medical card holders exempt from €50). See fees & payment for details.

Fees status currently being updated for 2024/2025.

CERTIFICATION

  • QQI Level 5 Certificate in Contact Centre Operations 5M2071.
  • QQI Component Maths 5N1833 (available as option in evening for learners requiring Maths for progression).

COURSE CONTENT

Communications - 5N0690

Acquire the writing skills needed for the workplace, learn to speak fluently and coherently in a professional setting, develop interpersonal skills and have an understanding of the impact of ICT on society.

Digital Presentations - 5N0653

Design, create and deliver a presentation to include Clip art, video clips, hyperlinks, animation effects and apply transitions and timings for slides. Evaluate the implications of the choice of venue to include lighting, room size, power points, audience size etc.

Customer Service - 5N0972

Apply the personal skills, qualities and attitudes required to perform effectively when dealing with customers. Handle a range of challenging situations, demonstrate team or group work in providing customer care. Look at practical examples of organisations with good customer care and their success.

English as a second Language - 5N1632

Improve your use of the English language and learn a wide range of language skills, both oral and written for a variety of situations such as social and work environments.

Spreadsheets - 5N1977

Produce a spreadsheet that meets a simple design specification and is fit for purpose. Learn a range of spreadsheet features such as data and cell formatting techniques, conditional IF statements, financial, date and time functions. Generate a variety of types of graphs from spreadsheet data. Automate routine multi-step tasks through the creation, execution and management of simple macros.

Word Processing - 5N1358

Learn to produce professional mailable document. Learn file management and a host of functions including clipart, headers, footers, watermarks, graphics, tabs etc.

Work Experience - 5N1356

Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practise employability skills with a view to future planning.

Contact Centre Skills - 5N1361

Learn the skills & vocabulary needed to work in the Contact Centre Industry. Practise handling challenging situations while dealing professionally with customers on the phone. Recognise and understand the uses of Customer Relationship Management Software.

FAQ’s

When does the course start?

The course starts in early September.

When does the course finish?

The course finishes at the end of May.

Do you have to do all 8 modules?

Yes, in order to get a QQI Level 5 qualification.

Do you have classes every day?

Subjects can be timetabled between 9 and 5 Monday to Thursday and 9.00 to 2.00 on Fridays.

Who can apply to do this course?

All who are allowed by the Department of Education to study in Ireland.

What are the fees?

€300 including QQI examination fees)Please see payment tab on website for current fee information. Specific information on fees for certain international categories on website.

Do you need to do an English language test?

Yes, so we can place you in the correct class for your level of English.

How do I find out about the test?

Once you have applied for the course you will get information on this test.

How do I apply for the course?

  • Via the website: morrisonsislandcampus.ie if you have a PPS number: Just click on the Apply Now link.
  • Complete a form at the College reception desk – if you do not have a PPS number or you can request a paper application be e-mailed to you by clicking the Connect with us link on the website and following the instructions.

General Information

A full-time course in Further Education QQI level 5.

You are required, to complete 8 modules (subjects) to pass the course and get a QQI level 5 qualification.

English as a second language is an important part of the course and receives more teaching hours than any of the other subjects (extra tutorials in English also available). All subjects are taught through English however it is not an ‘English language only’ course.

Modules:

  • English
  • Communications
  • Customer Service
  • Contact Centre Skills
  • Digital Presentations
  • Word-processing
  • Work Experience
  • Spreadsheet Methods

In order to get information on a PPS number click HERE. You will only get a PPS number if you are resident in Ireland.

WORK PLACEMENT / EXPERIENCE

Students undertake a block work placement of 2 weeks in a business/industry environment. Work placement is a highly valued component of the student experience here at the college. An excellent opportunity for you to gain insight into the world of work. Students are encouraged to source their own Work Placement but you will be supported by the Work Placement team should you need assistance to do this.

EDUCATION PROGRESSION OPPORTUNITIES

Some of our popular progression opportunities include:

  • Morrison’s Island Campus: Progress to one of the Morrison’s Island Campus Advanced Business Specialisms, subject to entry requirements being met.
  • MTU Cork: Business (MT550).
  • UCC: Commerce (CK201) (QQI Maths required which is available as an extra component in the evenings).

Excellent progression opportunities to other Higher Education colleges. Special arrangements in place with MTU Cork (CCPS), MTU Kerry and SETU (Waterford & Carlow) for preferential entry for students of Morrison’s Island locations. Go to our progressions database for exact requirements on progressions for this course.

CAREER OPPORTUNITIES

Customer service, contact/call centres, receptionists, and administration positions requiring bi-/multilingual skilled individuals with an awareness of good customer service and excellent telephone technique.

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