Health Services Administrator
(Business Administration)

INTRODUCTION:

If you are an organised person and would love to work in administration in a busy doctors, dentists, hospital or other healthcare environment then this course is perfect for you. The admin team member in these environments is the person who sensitively deals with vulnerable clients to ensure that they are professionally dealt with. If you can see yourself in that role then this is the right course for you.

ENTRY REQUIREMENTS:

• Leaving Certificate, LCA or QQI Level 4.
• Mature students are exempt from Leaving Certificate requirement.
• CERFL proficiency at B2 for access to Level 5 courses for those whose first language is not English.
• An offer of a place on this course is contingent on the applicant meeting the requirements set out here and satisfactory presentation at interview.

DURATION:

September to May.

FEES:

See fees & payment for details. Medical card holders are exempt from €50 QQI fee.

CERTIFICATION

• QQI Level 5 Certificate in Business Administration 5M2468.
• QQI Component Maths 5N1833 (available as option in the evening, in Morrison’s Island Campus, for learners requiring Maths for progression).

COURSE CONTENT

ADDITIONAL TRAINING / WORKSHOPS

• Introduction to GDPR – This workshop gives learners an overview of GDPR. The workshop examines what GDPR stands for and gives an understanding of the current data protection rules and obligations. The learners also receive information on the types of data, the terminology associated with GDPR, the penalties with breaches, storage of data and general do’s and don’ts regarding data. A Macroom Centre Certificate is issued on completion. 
• Microsoft Outlook – This Microsoft Outlook workshop will give information on accessing your college email, Outlook layout, how to send and receive emails, attaching/downloading a file and reply options.  It also covers organising your emails – folders etc, Outlook settings, signature, out-of-office reply, using the calendar, setting up meetings, setting up reminders and to do lists. A Macroom Centre Certificate is issued on completion. 

• First Aid – This First Aid Workshop will introduce the learner to the principles of First Aid. The workshop includes identifying the role of the First Aider. Learners will understand how to respond to various injuries and illnesses including choking, fainting, burns, heart attacks, strokes, panic attacks, sprains and strains.  The purpose of this workshop is to give the learner a basic understanding of how to deal with First Aid Emergencies. It is not intended as a substitute for a full First Aid Response Course.  A Macroom Centre Certificate is issued on completion.

• Mastering the Professional phone conversation –This workshop gives the learner the knowledge and skills when answering the telephone professionally in the workplace. Additionally, handling telephone complaints and ending calls is also covered. A Macroom Centre Certificate is issued on completion.

• AMRIC Hand Hygiene (HSELand) – Effective hand hygiene is the single most effective thing that you can do to protect the people you care for and yourself from healthcare acquired infections (HCAI’s). But knowing is not enough – it’s important to apply what you have learnt and believe that it can be done. By the end of this course, you should know: Why hand hygiene is important:

  – When to practice hand hygiene.
  – How to perform hand hygiene in line with the WHO 5 Moments.
  – How to take care of your hands.

• AMRIC Personal Protective Equipment (PPE) (HSELand) – This course on Personal Protective Equipment (PPE) will enable and empower you to make an assessment on the selection of PPE for a task and to put on and remove PPE correctly. By the end of the course, you will be able to: Identify why you need to wear PPE and where you need to wear it.
  – Recognise the appropriate PPE to wear to protect the body, face and eyes, and hands in different situations.
  – Put on and remove all PPE in acute and non-acute setting.
  – Dispose of used PPE safely.
  – Reflect on your own actions and behaviours in relation to PPE and infection prevention and control.
• AMRIC Infection Prevention and Control (HSELand) – Practical programme which includes specific measures for prevention of infection in all healthcare facilities, how to identify hazards and carry out a well-informed risk assessment. How to control the sources and prevent onward transmission of infection.
• Manual Handling (MH) Training and certification – This training (MH) is mandatory for person’s involved in manual handling tasks. It is required by legislation under The Safety Health and Welfare at Work (General Application) Regulation 2007 Part two chapter four. The training involves the theory module which is completed online (HSELanD.ie) and the practical module which is classroom based. The certificate obtained is valid for three years. Manual Handling training course delivers the proper techniques for lifting, carrying, loading, pushing and pulling various tasks or loads to reduce the risk of injury to the worker. The need to avoid manual handling by using mechanical aids where possible will also be demonstrated. It provides the skills to identify risks with various handling tasks. 

FAQs

WORK PLACEMENT / EXPERIENCE

Students undertake work experience one day a week in an office environment. Work placement is a highly valued component of the student experience here at the college. An excellent opportunity for you to gain insight into the world of work. Students are encouraged to source their own Work Placement.

EDUCATION PROGRESSION OPPORTUNITIES

Some of our popular progression opportunities include:

• Morrison’s Island Campus: Progress to one of the Morrison’s Island Campus Advanced Business Specialisms, subject to entry requirements being met.
• MTU Cork: Business (MT550).
• MTU Cork: Business Technology & Communications (MT551).

Excellent progression opportunities to other Higher Education colleges. Special arrangements in place with MTU Cork (CCPS), MTU Kerry and SETU (Waterford & Carlow) for preferential entry for students of Morrison’s Island locations. Go to our progressions database for exact requirements on progressions for this course.

CAREER OPPORTUNITIES

Medical and Dental Administration and Reception, general practices, hospital and care facilities. Former students have been employed in Primary Care Centres and other large and small health related environments.