If you feel that you have an aptitude for business and its application in the world of sales then this is the course for you. Learn the basic skills of business and administration with a view to developing expertise in the dynamic world of retail. Learn frontline skills coupled with an understanding of how the retail industry works.

  • Business Administration Skills 5N1610– Examine a range of recruitment options for selecting and appointing staff and current employment rights legislation. Maintain a range of documents pertaining to HR management and employees  including employment contracts, attendance records etc. Explore sources of finance for a business including cash-flow. Examine different types of meetings held and complete a range of documentation necessary for the effective function of a meeting. Explain the role of quality systems.
  • Reception and Front Line Skills 5N1407– Learn about displaying a professional approach to receiving visitors and using effective customer service skills, upkeep of visitors logbook, dealing with complaints. Apply a range of general administrative skills within the reception and/or front office context to include booking and preparing for conference, organising visitors waiting area, arranging appointments, preparing an itinerary, making reservations, providing information to visitors etc.
  • Desktop Publishing 5N0785 – This module offers a lot of skills appropriate for the jobs offered today by many companies.  Enhance your CV with an internationally recognized qualification and the practical skills that employers across all sectors look for in potential employees!  This module offers a lot of skills appropriate for the jobs offered today by many companies.  This will enable you to produce creative and innovative printed documents such as newsletters, letterheads, business cards, magazines, posters as well as electronic formats and other printed materials.   You will learn to identify and choose appropriate fonts for your project, select, import and manipulate graphics and format pages appropriate for presentation.  We will also examine the legal implications associated with use and protection of published material including licencing and copyright.  So, explore and discover your potential as a becoming a successful graphic designer.
  • Communications 5N0690 – Acquire the writing skills needed for the workplace, learn to speak fluently and coherently in a professional setting, develop interpersonal skills and have an understanding of the impact of ICT on society.
  • Marketing Practice 5N1400 – Conduct a SWOT analysis. Develop a marketing plan for a specific product or service. Examine the life cycle of a range of products including new product development. Explain the elements of the marketing mix. Carry out market research applying appropriate techniques and research methodologies.
  • Retail Display 5N1861 – Learn about visual merchandising display. Design a retail display to include appropriate materials and construction. Employ graphics to communicate pricing and offers to customers of a retail outlet. Suggest suitable display types for a range of retail contexts including self service, personal service etc.
  • Retail Selling 5N1619 – Learn the technologies currently used in the retail sector including cash registers, bar code scanners, stock security devices etc. Learn about customer loyalty, merchandising, retail ethics and training and communication skills. Learn how to open and close a sale, deal with complaints or present alternative products.
  • Retail Administration 5N1860 – Analyse key features of retail outlets including department stores, common multiples etc. Learn about current retail legislation e.g. Sale of Goods and Supplies Services Act and Consumer Protection Act. Evaluate the range of banking services available to the retail organisation. Examine the impact of a range of strategies on an organisation’s profitability including training, quality, sources of finance, credit control and stock control. Process business documents including credit notes, invoices, purchase orders etc.
  • Work Experience 5N1356 – Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practise employability skills with a view to future planning

Additional Training/Workshops

  • Data Protection (online training): This course gives learners an overview of GDPR. The workshop examines what GDPR stands for and gives an understanding of the current data protection rules and obligations.  The learners also receive information on the types of data, the terminology associated with GDPR, the penalties with breaches, storage of data and general do’s and don’ts regarding data. A record of achievement from Morrison’s Island Campus is issued on successful completion.
  • Microsoft Outlook (online training): This course demonstrates how to use the internet to compose, send, receive and store electronic mail to include attaching a file to an email and managing email folders.  It also facilitates the learner to explore areas related to browser-based email systems including demonstrating the use of at least one current email software package for example: compose, send, receive, reply, forward, print, store electronic messages and open file attachments, attach a file to an email message and create and manage mailboxes and transfer messages to and from relevant mailboxes.  Furthermore, learners develop an appreciation of email etiquette as regards: content, length, style and tone of composed messages and they set up a web-based email account. A record of achievement from Morrison’s Island Campus is issued on successful completion.

Leaving Certificate, LCA or QQI Level 4. Mature students are exempt from Leaving Certificate requirement. CERFL proficiency at B2 for access to Level 5 courses for those whose first language is not English. All applicants are interviewed. An offer of a place on this course is contingent on the applicant meeting the requirements set out here and satisfactory presentation at interview.

Excellent progressions opportunities including:

  • Morrison’s Island Campus: Progress to 1 of the Morrison’s Island Campus Advanced Business Specialisms, subject to entry requirements being met.
  • MTU Cork: Business (CR021)
  • MIC: Education, Business Studies & Accounting (M1009), Education, Business Studies & Religious Studies (M1010)
  • UCC: Commerce (CK201)

Special arrangements in place with MTU Cork (CCPS), MTU Tralee and SETU (Waterford & Carlow) for preferential entry for students of Morrison’s Island locations. Go to our progressions database for exact requirements on progressions for this course.

Any career in the field of business administration or in the world of sales and marketing.

  • Duration: September to May
  • Fees: €300 including QQI examination fees. (Medical card holders exempt from €50). See payment for details.
  • Certification:
    • QQI Level 5 Certificate in Business Studies 5M2102
    • QQI Component Maths 5N1833 (available as option in the evening for learners requiring Maths for progression)
  • Work Experience: Students undertake a block work placement of 2 weeks in a marketing/retail/business environment

Email: retailmacroom@morrisonsislandcampus.ie          Tel: (086)0140217

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