Hospitality Studies (Hospitality Operations)

• Food Preparation 5N1909 – Demonstrate a range of cookery techniques and processes using fresh and convenience foods in the preparation of a range of meals. Use a range of modern kitchen and catering equipment, explain their key features, safety, maintenance, cleaning etc. Understand the role of pricing and profit margins in food production.
• Accommodation Techniques 5N1851 – Demonstrate procedures for recording, checking, sorting, laundering, ironing, storing, maintaining and returning hotel and guest linen. Prepare a continental breakfast for room service. Follow appropriate sequences and procedures for preparing, servicing and cleaning vacant and occupied hospitality environments.
• Reception and Front Line Skills 5N1407 – Learn about displaying a professional approach to receiving visitors and using effective customer service skills, upkeep of visitors logbook, dealing  with complaints. Apply a range of general administrative skills within the reception and/or front office context to include  booking and preparing for conference, organising visitors waiting area, arranging appointments, preparing an itinerary, making reservations, providing information to visitors etc.
• Meal Service 5N0635 – Explore factors that contribute to creating a meal experience. Learn the sequence of service, record reservations, take orders, serve food and wine, handle complaints, present the bill and evaluate guest feedback.
• Beverage Service 5N2019 – Serve the full range of alcoholic, non-alcoholic beverages and garnishes including the correct procedures for opening and serving all categories of wine. Use current technology including electronic ordering, electronic point of sale equipment, table management systems and stock management systems. 
• Word Processing 5N1358 – Create and edit documents to a professional standard. Utilise Memos and Mailmerge for streamlining customer communication
• Work Experience 5N1356 – Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practise employability skills with a view to future planning. 
• Communications 5N0690 – Acquire the writing skills needed for the workplace, learn to speak fluently and coherently in a professional setting, develop interpersonal skills and have an understanding of the impact of ICT on society.  

Additional Training

• Manual handling training and certification (requirement for work experience): Manual handling training is required under Regulation 13 of the 1993 (General Application Regulations) and 1993 Manual Handling Regulations. This training programme is aimed at providing all persons at work with proper techniques when lifting, carrying, loading, pushing and supporting. It provides employees with good work practices such as proper lift Manual Handling Techniques. The course includes being aware of the necessity for safe methods of manual handling to reduce the risk of injury and understanding the need to avoid manual handling by using mechanical aids where possible. Furthermore, assessing the task using the TILE criteria (task, individual, load, environment) and implementing the correct method of lifting ensuring minimal risk to self and co-workers will also be included.  Finally, knowing how to safely execute all relevant workplace manual handling tasks will be demonstrated. A certificate will be issued to learners who successfully complete the course.
• Food Safety Net Ireland L1: The learners are trained to the standards set out by The Food Safety Authority of Ireland.  The course includes Food Safety legislation, controlling Food Safety Hazards & Food Poisoning prevention, Safe Food handling – delivery to service and an introduction to HACCP.  In addition, allergen awareness, personal hygiene the importance of cleaning & pest control and the recording of information is included. On completion of this programme, there is a Multiple Choice Questionnaire and certificate of attendance is awarded.
• Food Safety Net Ireland L2: Learners will attain knowledge on the principles of food hygiene and how to apply them to their workplace. The course includes Food Safety legislation & food hygiene, bacteria contamination and food poisoning prevention, premises and equipment and food safety hazards & controls – HACCP.  Additionally, critical control points from delivery to service, personal hygiene, cleaning & pest control will be outlined.  Allergen awareness and maintaining records and relevant documentation will be included.  On completion of this programme there is a written exam and certification of completion is awarded.
• First Aid Workshop (online): This First Aid workshop will introduce the learner to the principles of First Aid.  threat to life. A record of achievement from Morrison’s Island Campus is issued on successful completion.
• Responsible Service Alcohol (RSA) seminar: This workshop provides learners with the knowledge and confidence to handle difficult situations surrounding the service of alcohol and most importantly to deal with customers in a safe and lawful manner. The content includes the Intoxicating Liquor Act, prevention of alcohol sales to under 18s/ Age Card and refusal to serve alcohol to intoxicated customers.  Furthermore, handling difficult people & situations, staying in control – Developing a House Policy is discussed. Finally, facts about alcohol and its effects on the body and Your Responsibilities – Techniques on Monitoring the Bar Area are also covered.
• Fire Safety: This Fire Safety training course helps you to comply with the Fire Safety Regulations 2005. This Course covers basic fire safety training, fire extinguisher training, fire risk assessment training and fire warden training. The participant will learn to recognise the hazards that may lead to a fire, and how to react safely and responsibly in the event of one breaking out. Our aim is to inform Fire Wardens of their responsibilities in running a fire drill effectively and safely. It also details the steps involved in developing an Emergency Plan for the workplace. The course includes an introduction to fire safety and to the legal framework Additionally, responsibilities, Fire science and Fire risk assessment are outlined. Furthermore, how do people react in an emergency, the different classes of fire and types of fire extinguishers and equipment and their use. Emergency plans and evacuation, movement of people and Hazard Analysis is also discussed. On completion of the course and assessment, participants will receive a Certification which is valid for 3 years.
• Mixology Masterclass
• Wine Appreciation Masterclass
• Barista Skills: This short introduction to Barista Skills introduces the learners to coffee beans, the types and sources of good beans such as, Arabica and Robusta beans, source locations such as Ethiopia, Costa Rica and Brazil and explore the different stages to making a good coffee.

• Food Preparation 5N1909 – Demonstrate a range of cookery techniques and processes using fresh and convenience foods in the preparation of a range of meals. Use a range of modern kitchen and catering equipment, explain their key features, safety, maintenance, cleaning etc. Understand the role of pricing and profit margins in food production.
• Accommodation Techniques 5N1851 – Demonstrate procedures for recording, checking, sorting, laundering, ironing, storing, maintaining and returning hotel and guest linen. Prepare a continental breakfast for room service. Follow appropriate sequences and procedures for preparing, servicing and cleaning vacant and occupied hospitality environments.
• Reception and Front Line Skills 5N1407 – Learn about displaying a professional approach to receiving visitors and using effective customer service skills, upkeep of visitors logbook, dealing  with complaints. Apply a range of general administrative skills within the reception and/or front office context to include  booking and preparing for conference, organising visitors waiting area, arranging appointments, preparing an itinerary, making reservations, providing information to visitors etc.
• Meal Service 5N0635 – Explore factors that contribute to creating a meal experience. Learn the sequence of service, record reservations, take orders, serve food and wine, handle complaints, present the bill and evaluate guest feedback.
• Beverage Service 5N2019 – Serve the full range of alcoholic, non-alcoholic beverages and garnishes including the correct procedures for opening and serving all categories of wine. Use current technology including electronic ordering, electronic point of sale equipment, table management systems and stock management systems. 
• Word Processing 5N1358 – Create and edit documents to a professional standard. Utilise Memos and Mailmerge for streamlining customer communication
• Work Experience 5N1356 – Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practise employability skills with a view to future planning. 
• Communications 5N0690 – Acquire the writing skills needed for the workplace, learn to speak fluently and coherently in a professional setting, develop interpersonal skills and have an understanding of the impact of ICT on society.  

Additional Training

• Manual handling training and certification (requirement for work experience): Manual handling training is required under Regulation 13 of the 1993 (General Application Regulations) and 1993 Manual Handling Regulations. This training programme is aimed at providing all persons at work with proper techniques when lifting, carrying, loading, pushing and supporting. It provides employees with good work practices such as proper lift Manual Handling Techniques. The course includes being aware of the necessity for safe methods of manual handling to reduce the risk of injury and understanding the need to avoid manual handling by using mechanical aids where possible. Furthermore, assessing the task using the TILE criteria (task, individual, load, environment) and implementing the correct method of lifting ensuring minimal risk to self and co-workers will also be included.  Finally, knowing how to safely execute all relevant workplace manual handling tasks will be demonstrated. A certificate will be issued to learners who successfully complete the course.
• Food Safety Net Ireland L1: The learners are trained to the standards set out by The Food Safety Authority of Ireland.  The course includes Food Safety legislation, controlling Food Safety Hazards & Food Poisoning prevention, Safe Food handling – delivery to service and an introduction to HACCP.  In addition, allergen awareness, personal hygiene the importance of cleaning & pest control and the recording of information is included. On completion of this programme, there is a Multiple Choice Questionnaire and certificate of attendance is awarded.
• Food Safety Net Ireland L2: Learners will attain knowledge on the principles of food hygiene and how to apply them to their workplace. The course includes Food Safety legislation & food hygiene, bacteria contamination and food poisoning prevention, premises and equipment and food safety hazards & controls – HACCP.  Additionally, critical control points from delivery to service, personal hygiene, cleaning & pest control will be outlined.  Allergen awareness and maintaining records and relevant documentation will be included.  On completion of this programme there is a written exam and certification of completion is awarded.
• First Aid Workshop (online): This First Aid workshop will introduce the learner to the principles of First Aid.  threat to life. A record of achievement from Morrison’s Island Campus is issued on successful completion.
• Responsible Service Alcohol (RSA) seminar: This workshop provides learners with the knowledge and confidence to handle difficult situations surrounding the service of alcohol and most importantly to deal with customers in a safe and lawful manner. The content includes the Intoxicating Liquor Act, prevention of alcohol sales to under 18s/ Age Card and refusal to serve alcohol to intoxicated customers.  Furthermore, handling difficult people & situations, staying in control – Developing a House Policy is discussed. Finally, facts about alcohol and its effects on the body and Your Responsibilities – Techniques on Monitoring the Bar Area are also covered.
• Fire Safety: This Fire Safety training course helps you to comply with the Fire Safety Regulations 2005. This Course covers basic fire safety training, fire extinguisher training, fire risk assessment training and fire warden training. The participant will learn to recognise the hazards that may lead to a fire, and how to react safely and responsibly in the event of one breaking out. Our aim is to inform Fire Wardens of their responsibilities in running a fire drill effectively and safely. It also details the steps involved in developing an Emergency Plan for the workplace. The course includes an introduction to fire safety and to the legal framework Additionally, responsibilities, Fire science and Fire risk assessment are outlined. Furthermore, how do people react in an emergency, the different classes of fire and types of fire extinguishers and equipment and their use. Emergency plans and evacuation, movement of people and Hazard Analysis is also discussed. On completion of the course and assessment, participants will receive a Certification which is valid for 3 years.
• Barista Skills: This short introduction to Barista Skills introduces the learners to coffee beans, the types and sources of good beans such as, Arabica and Robusta beans, source locations such as Ethiopia, Costa Rica and Brazil and explore the different stages to making a good coffee.