Youghal Heritage Town, where past meets present, is both a modern seaside resort and one of the best examples of a Norman walled port in Ireland today. In the context of this special location, this course is designed for those who want an administrative position specially tailored for the cultural or tourism environment. It provides the necessary skills and knowledge to allow you to work locally or nationally in the administration sector of a small or large business, with the added knowledge of dealing with customers and events, in the context of such a cultural environment or the course can be used as a step on the ladder to Higher Education using the excellent progression links available to the campus.
- Business Administration Skills 5N1610 – Examine a range of recruitment options for selecting and appointing staff and current employment rights legislation. Maintain a range of documents pertaining to HR management and employees including employment contracts, attendance records etc. Explore sources of finance for a business including cash-flow. Examine different types of meetings held and complete a range of documentation necessary for the effective function of a meeting. Explain the role of quality systems
- Customer Service 5N0972 – Apply the personal skills, qualities and attitudes required to perform effectively when dealing with customers. Handle a range of challenging situations, demonstrate team or group work in providing customer care. Look at practical examples of organisations with good customer care and their success.
- Work Experience 5N1356 – Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practice employability skills with a view to future planning
- Word Processing 5N1358 – Learn to produce professional mailable document. Learn file management and a host of functions including clipart, headers, footers, watermarks, graphics, tabs etc.
- Event Production 5N1374 – the learner will be equipped with the tools and knowledge to organise and produce an event working independently and with others as part of a team.
- Safety & Health at Work 5N1794 – Develop skills in identifying hazards and carry out risk assessments. Familiarise yourself with the responsibilities and duties of the employer and employee with regards to health and safety. Explore appropriate procedures for use and disposal of hazardous materials and waste in the workplace. Investigate risk facts in relation to safety to include hazards, work environments, work practices, effects of medication, drink and drugs.
- Irish Cultural & Heritage Resources 5N1293 – This component provides students with an understanding of Irelands heritage and cultural offering and the stakeholders involved in this sector. Student visit heritage sites, critically evaluate them and complete a portfolio of site evaluations. Students must also research heritage and cultural events.
- Marketing Practice 5N1400- Conduct a SWOT analysis. Develop a marketing plan for a specific product or service. Examine the life cycle of a range of products including new product development. Explain the elements of the marketing mix. Carry out market research applying appropriate techniques and research methodologies.
- English as a second Language 5N1632 (optional) – Improve your use of the English language and learn a wide range of language skills, both oral and written for a variety of situations such as social and work environments.
Additional Information
- Excel workshop (online)
Leaving Certificate, LCA or QQI Level 4. Mature students are exempt from Leaving Certificate requirement. CERFL proficiency at B2 for access to Level 5 courses for those whose first language is not English. If English is not your first language, ESOL is available as an extra subject. An offer of a place on this course is contingent on the applicant meeting the entry requirements set out here and satisfactory completion of the processing stage.
Any office/business/event or tourism related environment.
- Duration: September to May
- Award: QQI Level 5 Certificate in Business Studies 5M2102
- Fees: €300 including QQI examination fees. Medical card holders exempt €50. Payment plans are available.
- Work Experience: Students undertake two weeks work placement in a relevant office/ business/event/tourism environment, which they organise themselves.
Email: OfficeandEventSkillsYoughal@morrisonsislandcampus.ie Tel: (021) 4222100
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