Do you need to improve your skills in English Language and at the same time gain IT and Customer Service Skills and qualifications? Then this course is designed specially for you. Completion of the course will allow you to get employment or study at a higher level.

The college has state of the art digital language laboratories. Fluency in English is the main focus of this course.

View Frequently Asked Questions for this course.

  • Communications 5N0690 – Acquire the writing skills needed for the workplace, learn to speak fluently and coherently in a professional setting, develop interpersonal skills and have an understanding of the impact of ICT on society.
  • Digital Presentations 5N0653 – Design, create and deliver a presentation to include Clip art, video clips, hyperlinks, animation effects and apply transitions and timings for slides. Evaluate the implications of the choice of venue to include lighting, room size, power points, audience size etc.
  • Customer Service 5N0972 – Apply the personal skills, qualities and attitudes required to perform effectively when dealing with customers. Handle a range of challenging situations, demonstrate team or group work in providing customer care. Look at practical examples of organisations with good customer care and their success.
  • English as a second Language 5N1632 – Improve your use of the English language and learn a wide range of language skills, both oral and written for a variety of situations such as social and work environments
  • Spreadsheets 5N1977 – Produce a spreadsheet that meets a simple design specification and is fit for purpose. Learn a range of spreadsheet features such as data and cell formatting techniques, conditional IF statements, financial, date and time functions. Generate a variety of types of graphs from spreadsheet data. Automate routine multi-step tasks through the creation, execution and management of simple macros.
  • Word Processing 5N1358 – Learn to produce professional mailable document. Learn file management and a host of functions including clipart, headers, footers, watermarks, graphics, tabs etc.
  • Work Experience 5N1356 – Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practise employability skills with a view to future planning.
  • Contact Centre Skills 5N1361 – Learn the skills & vocabulary needed to work in the Contact Centre Industry. Practise handling challenging situations while dealing professionally with customers on the phone. Recognise and understand the uses of Customer Relationship Management Software.

Applicants will be required to take an assessment to determine their level of competency in the English language. This enables the college to place students in appropriate classes. An offer of a place on this course is contingent on the applicant meeting the entry requirements set out here and satisfactory presentation at interview.

Excellent progressions opportunities including:

  • MTU Cork: Business (MT550)
  • UCC: Commerce (CK201) (QQI Maths required which is available as an extra component in the evenings)
  • Morrison’s Island Campus: Progress to 1 of the Morrison’s Island Campus Advanced Business Specialisms, subject to entry requirements being met.

Excellent progression opportunities to other Higher Education colleges. Special arrangements in place with MTU Cork (CCPS), MTU Kerry and SETU (Waterford & Carlow) for preferential entry for students of Morrison’s Island locations. See Progressions for details.

Customer service, contact/call centres, receptionists, and administration positions requiring bi-/multilingual skilled individuals with an awareness of good customer service and excellent telephone technique.

This course provides a high level of class contact time. Students enjoy the benefits of a very strong teacher-directed, student focused course. It is designed to build confidence in students’ ability to work and socialise comfortably in the English language. 

  • Duration: September to May
  • Fees: €300 including QQI examination fees. (Medical card holders exempt from €50). See payment for details.
  • Certification:
    • QQI Level 5 Certificate in Contact Centre Operations 5M2071
    • QQI Component Maths 5N1833 (available as option in evening for learners requiring Maths for progression)
  • Work Experience: Students undertake a block work placement of 2 weeks in a business/industry environment.

Email: englishandit@morrisonsislandcampus.ie          Tel: (021) 4223816

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