Do you need to improve your skills in English Language and at the same time gain some IT and Customer Service Skills and qualifications? Then this course is designed specially for you. Completion of the course will allow you to get employment or study at a higher level.

The college has state of the art digital language laboratories. Fluency in English is the main focus of this course.

View Frequently Asked Questions for this course.

  • Communications 5N0690 – Acquire the writing skills needed for the workplace, learn to speak fluently and coherently in a professional setting, develop interpersonal skills and have an understanding of the impact of ICT on society.
  • Digital Presentations 5N0653 – Design, create and deliver a presentation to include Clip art, video clips, hyperlinks, animation effects and apply transitions and timings for slides. Evaluate the implications of the choice of venue to include lighting, room size, power points, audience size etc.
  • Customer Service 5N0972 – Apply the personal skills, qualities and attitudes required to perform effectively when dealing with customers. Handle a range of challenging situations, demonstrate team or group work in providing customer care. Look at practical examples of organisations with good customer care and their success.
  • English as a second Language 5N1632 – Improve your use of the English language and learn a wide range of language skills, both oral and written for a variety of situations such as social and work environments
  • Spreadsheets 5N1977 – Produce a spreadsheet that meets a simple design specification and is fit for purpose. Learn a range of spreadsheet features such as data and cell formatting techniques, conditional IF statements, financial, date and time functions. Generate a variety of types of graphs from spreadsheet data. Automate routine multi-step tasks through the creation, execution and management of simple macros.
  • Word Processing 5N1358 – Learn to produce professional mailable document. Learn file management and a host of functions including clipart, headers, footers, watermarks, graphics, tabs etc.
  • Work Experience 5N1356 – Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practise employability skills with a view to future planning.
  • Contact Centre Skills 5N1361 – Learn the skills & vocabulary needed to work in the Contact Centre Industry. Practise handling challenging situations while dealing professionally with customers on the phone. Recognise and understand the uses of Customer Relationship Management Software.

Applicants will be required to take an assessment to determine their level of competency in the English language. This enables the college to place students in appropriate classes. An offer of a place on this course is contingent on the applicant meeting the entry requirements set out here and satisfactory presentation at interview.

Excellent progressions opportunities including:

  • MTU Cork: Business (MT550)
  • UCC: Commerce (CK201) (QQI Maths required which is available as an extra component in the evenings)
  • Morrison’s Island Campus: Progress to 1 of the Morrison’s Island Campus Advanced Business Specialisms, subject to entry requirements being met.

Excellent progression opportunities to other Higher Education colleges. Special arrangements in place with MTU Cork (CCPS), MTU Kerry and SETU (Waterford & Carlow) for preferential entry for students of Morrison’s Island locations. See Progressions for details.

Customer service, contact/call centres, receptionists, and administration positions requiring bi-/multilingual skilled individuals with an awareness of good customer service and excellent telephone technique.

This course provides a high level of class contact time. Students enjoy the benefits of a very strong teacher-directed, student focused course. It is designed to build confidence in students ability to work and socialise comfortably in the English language. 

  • Duration: September to May
  • Fees: €300 including QQI examination fees. (Medical card holders exempt from €50). See payment for details.
  • Certification:
    • QQI Level 5 Certificate in Contact Centre Operations 5M2071
    • QQI Component Maths 5N1833 (available as option in evening for learners requiring Maths for progression)
  • Work Experience: Students undertake a block work placement of 2 weeks in a business/industry environment.

Email:          Tel: (021) 4223816

Or send us your contact details and your query, and we will be in touch.

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    I’m now working full time for Amazon and I got the job because I did the English & IT skills course – all the modules especially EFL, Internet, customer service and contact centre skills were so useful. I learned so much that prepared me for working here. In my job I work through French and also deal with English speaking customers and I really enjoy working here.

    Birikissou Ibrahim, English & IT Skills, Amazon

    The English & IT skills course I did here in the College was an important step in my career, because it gave me the opportunity to practice and role-play essential aspects of real life in the English language: telephone calling, meetings, writing of emails, fast completion of assessments, analysis of situations that are not difficult, but appear challenging especially when you need to do this in another language. I am so glad I attended this course.

    Davi Moniz, English and IT Skills, now on a Kickstart programme.

    When I first entered the Cork College of Commerce, I was full of fear. On my first day, I went home crying! I didn’t understand the Teachers, I didn’t understand the subjects, my English was very poor and I felt completely overwhelmed! Many of the subjects, I had never studied in my native language and the idea that I would have to learn these skills in another language was daunting! There were many highs filled with exhilaration and many lows filled with frustration. It is difficult to express the transformation in just one year. With a lot of hard work, determination, help from my fellow students and the patience of the teaching staff, my Everest was conquered. I am so happy to have completed my course in CCoC. It has been a very important step on my journey into 3rd level education and I would recommend CCoC to any student wishing to continue on the road to Higher Education.

    Samara Oliveira

    I am originally from the Ukraine and started my education in Ireland at Cork College of Commerce, studying English and IT skills for International students. This course really helped me improve my level of English and develop my skills in Business and Computers. I continued onto a level 6 Business course and completed my time in the College with the Accounting Technician’s course.

    As a result of the skills learned I am now working in EMC as a business analyst. I love my job and am so grateful to the College for the support from teachers and colleagues who guided me from the very beginning of my studies there.

    Polina Yalova, EMC Business Analyst

    I am currently doing Food Science and Technology HETAC level 6 with IT Tallaght. It’s a part-time course supported by the Springboard initiative and run in Griffith College here in Cork. I found that the English and IT skills course to be a fantastic foundation stepping stone to future educational opportunities. I would recommend this course to anyone wishing to improve their English and general IT skills. Graduate 2015/16

    Lucyna Suska, IT Tallaght student