Office Administrator (Business Administration)

• Business Administration Skills 5N1610– Examine a range of recruitment options for selecting and appointing staff and current employment rights legislation. Maintain a range of documents pertaining to HR management and employees  including employment contracts, attendance records etc. Explore sources of finance for a business including cash-flow. Examine different types of meetings held and complete a range of documentation necessary for the effective function of a meeting. Explain the role of quality systems.
• Reception and Front Line Skills 5N1407– Learn about displaying a professional approach to receiving visitors and using effective customer service skills, upkeep of visitors logbook, dealing  with complaints. Apply a range of general administrative skills within the reception and/or front office context to include  booking and preparing for conference, organising visitors waiting area, arranging appointments, preparing an itinerary, making reservations, providing information to visitors etc.
• Teamworking 5N1367 – Participate in core team-working activities to include negotiation, problem solving, finding solutions, decision making and conflict resolution. Demonstrate appropriate communications, problem solving and negotiation techniques in a range of team-working situations and roles to include leadership roles and give a receive feedback. Monitor personal strengths and skills as a team participant.
• Database Methods 5N0783 – Use MS Access to create databases from design specifications under a time constraint. Learn to manipulate information from databases and retrieve and output in report format.
• Spreadsheets 5N1977 – Produce a spreadsheet that meets a simple design specification and is fit for purpose. Learn a range of spreadsheet features such as data and cell formatting techniques, conditional IF statements, financial, date and time functions. Generate a variety of types of graphs from spreadsheet data. Automate routine multi-step tasks through the creation, execution and management of simple macros.
• Work Experience 5N1356 – Planning, preparation and reflection on work placement. Job finding strategies, CV and personal statement preparation, interview skills. Practise employability skills with a view to future planning
• Word Processing 5N1358 – Learn to produce professional mailable document. Learn file management and a host of functions including clipart, headers, footers, watermarks, graphics, tabs etc.
• Bookkeeping Manual and Computerised 5N1354 – Learn to record business transactions , post to ledgers and draw up a trial balance using both a manual accounting system and a computerised package.
• Digital Presentations 5N0653 – Design, create and deliver a presentation to include Clip art, video clips, hyperlinks, animation effects and apply transitions and timings for slides. Evaluate the implications of the choice of venue to include lighting, room size, power points, audience size etc.

Additional Training 

• Data Protection (online training): This course gives learners an overview of GDPR. The course examines what GDPR stands for and gives an understanding of the current data protection rules and obligations.  The learners also receive information on the types of data, the terminology associated with GDPR, the penalties with breaches, storage of data and general do’s and don’ts regarding data. A record of achievement from Morrison’s Island Campus is issued on successful completion.
• Microsoft Outlook (online training): The Microsoft Outlook course demonstrates how to use the internet to compose, send, receive and store electronic mail to include attaching a file to an email and managing email folders.  It also facilitates the learner to explore areas related to browser-based email systems including demonstrating the use of at least one current email software package for example: compose, send, receive, reply, forward, print, store electronic messages and open file attachments, attach a file to an email message and create and manage mailboxes and transfer messages to and from relevant mailboxes.  Furthermore, learners develop an appreciation of email etiquette as regards: content, length, style and tone of composed messages and they set up a web-based email account. A record of achievement from Morrison’s Island Campus is issued on successful completion.